Frequently Asked Questions
Hide Rack is an international women's fashion store offering dresses, co-ord sets and knitwear, with shipping to selected international destinations and shopping in multiple currencies.
Ordering & Payments
Which currencies can I shop in?
Hide Rack supports multiple currencies, including US dollars (USD), euros (EUR), British pounds (GBP) and UAE dirhams (AED), depending on your selected destination. Choose your shipping country using the country selector to see the currency available for your location. Your order currency and total are confirmed at checkout.
Do I need an account to place an order?
No. You can check out as a guest. You can also sign in using an email verification code to access your customer account.
What payment methods do you accept?
Available payment options are shown at checkout and may vary by destination. Cash on Delivery is available only for eligible UAE orders.
Shipping & Delivery
Where does Hide Rack deliver?
We offer international shipping to selected destinations. Choose your shipping country using the country selector to check availability for your location. Available delivery methods and charges are confirmed at checkout.
How much does delivery cost?
UAE and GCC charges depend on the available service and destination and are displayed at checkout. For supported destinations outside the UAE and GCC, international delivery is a flat AED 100 per order.
When will my order arrive?
Eligible UAE customers can choose available same-day or next-day delivery services at checkout. For other international destinations, estimated delivery is 5–10 business days after dispatch. GCC delivery is estimated at 3–7 business days after dispatch. GCC delivery charges vary by destination and are shown at checkout. Delivery times are estimates and may be affected by customs, public holidays or courier delays.
Will I have to pay import duties or taxes on delivery?
No. For supported shipments, Hide Rack covers applicable import duties and import taxes. You pay only the shipping charges displayed at checkout.
How can I track my order?
We'll send shipping and tracking updates when your parcel is dispatched and as it moves through the courier network.
Returns & Refunds
What is your return policy?
Eligible full-price items may be returned free of charge within 14 calendar days of delivery. Items must be unworn, unwashed, unaltered and have their original tags attached. Trying an item on to check the fit is permitted.
Can I return a sale item?
Discounted and sale items are final sale for change-of-mind returns. This does not affect your legal rights if an item is faulty, damaged or incorrect.
How do I arrange a return?
Sign in to your customer account and request a return from your order, if that option is available. Otherwise email support@hiderack.com with your order number. Once approved, Hide Rack will arrange collection and provide instructions. Please do not send a parcel before approval.
How will I be refunded?
After an approved return is received and inspected, refunds are issued to the original payment method. The time to appear depends on your payment provider.
Products & Support
How do I choose my size?
Use the size and fit information on each product page. If you need assistance before ordering, contact our customer service team.
My order arrived damaged or incorrect. What should I do?
Email support@hiderack.com with your order number, a description of the issue and photos where possible. We will review and arrange the appropriate resolution in line with applicable consumer law.
How can I contact Hide Rack?
Email support@hiderack.com. Please include your order number if your enquiry relates to an order.