Refund policy
Hide Rack — Returns
Request a free return for eligible full-price items within 14 calendar days of delivery. Items must be unworn, unwashed and unaltered, with their original tags attached. Trying an item on to check the fit is permitted.
How to request a return
- Sign in to your Hide Rack account, open your order and select the return option. Choose the items and tell us your reason.
- We will review your request and email you the next steps. If the return option is unavailable, email support@hiderack.com with your order number and the items you wish to return.
- Once approved, Hide Rack will arrange collection with our delivery partner and provide packaging and any label instructions. You do not need to book or pay the courier yourself.
Please wait for our instructions before sending anything back. Pack the approved items securely, with their tags attached, and seal the parcel before collection. Do not send returns to our registered company address without our instructions.
Sale items
Sale and discounted items are excluded from our complimentary change-of-mind returns and are final sale, except where applicable law provides otherwise.
Damaged, faulty or incorrect items
If your item arrives damaged, faulty or is not what you ordered, contact support@hiderack.com with your order number, a description and, where possible, photos. This applies to full-price and sale items. We will review the issue and arrange any required return collection at our expense. The sale-item restriction does not apply to these issues.
Refunds
Once we receive and inspect your return, we will email you to confirm the outcome. Approved refunds will be issued to your original payment method. The time for the refund to appear depends on your payment provider. No restocking fee applies to eligible returns.
This policy does not limit your statutory consumer rights, including any applicable cancellation rights.